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Chatbots Market 2018: Global Industry Analysis and Opportunity Assessment, Forecast to 2023
Chatbots Market, By Type (Software and Services), Deployment (Cloud and On Premise), Usage (Websites, Social Media and Mobile Platform), Industry Verticals (BFSI, Retail, e-commerce, Government, Travel and Hospitality) - Forecast 2023
Chatbots are conversational characters that interact with humans via communication gateways. They are accessed through internet and rely on artificial intelligence to complete any task provided. The global chatbots market is driven by artificial intelligence since past decade. One of the major driving factor in the global chatbots market is the increasing use of online messaging.
Chatbots market is estimated to exhibit a high growth during the forecast period owing to increasing use of social networking websites and major adoption of cloud - based technologies.
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By segmentation based on deployment, on-cloud deployment type holds the largest chatbots market share and is expected to project highest growth rate and highest CAGR during the forecast period.
The global chatbots market is expected to grow at approx. USD 6 Billion by 2023, at 37% of CAGR between 2018 and 2023.
Study Objectives of Chatbots Market:
- To provide detailed analysis of the market structure along with forecast of the various segments and sub-segments of the chatbots market.
- To provide insights about factors affecting the market growth.
- To provide historical and forecast revenue of the market segments and sub-segments with respect to four main geographies and their countries- North America, Europe, Asia, and Rest of the World (ROW).
- To provide country level analysis of the market with respect to the current market size and future perspective.
- To provide country level analysis of the market for segmentation on the basis of type, deployment usage and industry verticals.
The prominent players in Chatbots Market are – Facebook, Inc. (U.S.), WeChat (China), Artificial Solutions (Sweden), IBM (U.S.), Naunce Communications Inc. (U.S.), Egain Corporation (U.S.), Creative Virtual Pvt. Ltd. (U.K.), NEXT IT Corp. (U.S.), CX Company (Netherlands), Speaktoit Inc. (U.S.), 24/7 Customer Inc. (U.S.), Codebaby (Idavatars), Inc. (U.S.), DigitalGenius (U.K.), Howdy (U.S.), Talla (U.S.), Semantic Machines (U.S.), among others.
Chatbots market can be segmented on the basis of following:
- On premise
- Mobile platform
- Social media
By Industry verticals:
- Retail and e-commerce
- Travel and Hospitality
The regional analysis of chatbots market is being studied for regions such as Asia Pacific, North America, Europe and Rest of the World. It has been observed that North America is estimated to account for the largest share of the market, whereas Asia-Pacific is projected to grow at the fastest rate during the forecast period. The major growth in chatbots market in North America attributes to the technical advancements and increasing use of internet, mobiles and tablets in that region.
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- Technology investors
- Healthcare-related product manufacturers
- Integrated device manufacturers (IDMs)
- Original Manufacturers (OEMs)
- Smart grid integrators
- Surface mount component device distributors and providers
LIST OF TABLES
TABLE 1 CHATBOTS MARKET, BY TYPE
TABLE 2 CHATBOTS MARKET, BY DEPLOYMENT
TABLE 3 CHATBOTS MARKET, BY USAGE
TABLE 4 CHATBOTS MARKET, BY INDUSTRY VERTICALS
TABLE 5 CHATBOTS MARKET, BY REGIONS
LIST OF FIGURES
FIGURE 1 RESEARCH TYPE
FIGURE 2 CHATBOTS MARKET, BY TYPE (%)
FIGURE 3 CHATBOTS MARKET, BY DEPLOYMENT (%)
FIGURE 4 CHATBOTS MARKET, BY USAGE (%)
FIGURE 5 CHATBOTS MARKET, BY INDUSTRY VERTICALS (%)
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